Timber obtained from Round 2 Timbers is by third party suppliers, so we cannot guarantee the timber moisture content levels. Timber is a natural, living product, and will always move, dependent on the environment in which it is in. E.g. temperature and humidity.
We guarantee that our timber products are an acceptable quality, free from defects in the workmanship, is safe and durable. We guarantee that the appearance of our products will be acceptable to you, subject to the imperfections which may arise from the use of recycled timber as described in our Timber Disclaimer.
All products come with maintenance instructions, and recommended care products. We will not be liable for any issues arising when proper maintenance is not followed. We cannot guarantee how the timber will react when not cared for in accordance with our instructions.
We guarantee to make the product in accordance with the information provided by you. We require you to provide us with all your specific measurements and features in writing. We will create your timber product based on the information provided to us. We will not provide refunds or exchanges if you are subsequently dissatisfied with your product after measurements have been finalised.
Round 2 Timbers reserves the right to choose between repair or replacement of an item in relation to which a valid claim is made.